退款政策

At Playbox (M) Sdn Bhd, we are committed to ensuring your satisfaction with our products. Please review our return and refund policy below:

Return and Exchange Policy

Unopened Original Packaging:

• We accept returns and exchanges only for items that are in their unopened, original packaging.
• Returns and exchanges are applicable if you have purchased the wrong item or if you have received the wrong item.

Non-Refundable Items:

• Once products are opened or installed, they are strictly non-refundable.
• We cannot accept returns or exchanges for products that have been used or installed.

Faulty Products

Product Repairs:

• If you receive a faulty product, you may send it in for repair.
• Please contact our customer service team to initiate the repair process and receive instructions on how to send the product to us.

Return Process

1. Contact Us:

   • To initiate a return or exchange, please contact us at [email address] or [phone number] with your order details and the reason for the return.

2. Return Authorization:

   • Our customer service team will provide you with a return authorization and instructions on how to send the product back to us.

3. Shipping:

   • You will be responsible for paying the shipping costs for returning your item.
   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Inspection and Processing:

   • Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
   • If approved, we will process your exchange or refund as requested.

Contact Us

If you have any questions or need further assistance with your return or exchange, please contact our customer service team at info@playbox.biz.