物流政策
Delivery Locations
We currently offer shipping services within Malaysia and Singapore. Please note that we do not ship to other international destinations at this time.
Shipping Methods
Orders are shipped via third-party logistic companies to ensure prompt and reliable delivery to our customers. We partner with trusted carriers to handle our shipments, providing both standard and expedited shipping options.
Shipping Times
Delivery times vary depending on your location:
- Within Malaysia: Orders typically arrive within 2-5 business days.
- To Singapore: Orders typically arrive within 3-7 business days, depending on customs clearance processes.
Please note that delivery times may be affected by factors such as public holidays, customs clearance, and unforeseen circumstances. We'll do our best to keep you informed of any delays and ensure a smooth delivery experience.
Shipping Costs
Shipping costs are calculated based on the weight of your order and your location. You can view the shipping cost for your order during the checkout process before completing your purchase.
Order Tracking
Authorized dealers can track their orders by logging in to their dealer account on our online store. For customers who have placed orders through an authorized dealer, please contact the dealer directly for order tracking information.
Order Confirmation
Once your order has been placed and processed, you will receive an order confirmation email with details of your purchase and shipping information. Please review this information carefully and contact us immediately if you notice any discrepancies.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you every step of the way.